Specialist, IT

WWF

Position Description

 
WWF-Canada seeks a dynamic, well rounded and experienced IT professional with proven problem solving, communication and interpersonal skills. An individual who works effectively in a collaborative team environment, you are service oriented, calm and adaptable with a strong work ethic, and possess the abilities to solve problems and communicate calmly under pressure. You are looking for an opportunity to make a meaningful and significant contribution to WWF-Canada’s exciting IT development and growth.
 

Key Responsibilities

  • Conduct the day to day management and resolution of incoming IT support requests through the IT Service Desk by:
    • Being the first point of contact for IT support requests
    • Promptly and effectively communicating with users
    • Escalating calls within the IT Service Desk to IT team members as needed
    • Providing high quality, service oriented 1st/2nd line IT support, with a focus on permanent resolutions to IT issues
  • Assist, as required, in ensuring that all IT infrastructure is secure, stable, up to date, monitored and managed. 
  • Be the point of contact for certain IT 3rd parties and vendors; contact 3rd parties to help the troubleshooting.
  • Carry out daily checks on key IT components as needed. 
  • Maintain, upgrade and request purchase of certain IT hardware and software as needed
  • Ensure documentation assists with knowledge transfer between IT team members. 
  • Provide technical input and suggestions to the IT Knowledge Base (KB). 
  • Update IT asset inventory.
  • Work collaboratively as a team member on components of IT projects and provide documentation and technical input where required.
  • Ensure IT policies and procedures are adhered to and utilize best practices (eg: ITIL focused Incident and Problem Management).
  • Provide training to the user community on new software and systems as required.
  • Provide out of hours IT support as required (out of hours project implementations and WWF-Canada events etc).

 

What We’re Looking For

  • At least 5 years’ experience in a service oriented IT support role, working as part of a team who support, monitor and manage a complex and virtualized Windows and Active Directory infrastructure across multiple sites, monitor and manage Microsoft Office 365 services.
  • Knowledge in the following technologies is required for the role:

Required

  • Microsoft products; Active Directory (including user administration and Group Policy), Windows Server 2008/2012/2016 administration, WSUS, Windows 7/10, Office Pro 2013/2016
  • Microsoft Office 365 including Exchange Online, Skype for Business, SharePoint Online
  • VoIP, Telephony
  • Microsoft MDT Server
  • HP multi function printers
  • LAN, VPN and wireless technologies (HP preferred)
  • TCP/IP, DHCP, DNS etc.
  • McAfee anti-virus software
  • Conferencing technologies (Skype for Business, Zoom, WebEx)
  • AV systems for meeting rooms
  • Professional qualifications (MCSE, MCP, VCP, ICND/CCNA etc)
  • Experience of being an effective member of busy IT Service Desk
  • Experience of working effectively with a broad range of stakeholders
  • Experience of working effectively with 3rd parties
  • Knowledge and/or education of environmental/sustainability issues an asset
  • Advanced troubleshooting and analytical skills
  • Excellent communication skills; verbal and written
  • Strong interpersonal skills including ability to relate with different levels of stakeholders
  • ​Service and customer oriented
  • Proven ability to problem solve effectively and calmly under pressure
  • Eager to learn and keep abreast of emerging technologies
  • A tenacious, hands on team player who is able to work independently
  • Experience in non-profit organization 
  • Experience in hoteling environment  

Desirable

  • Mobile technologies and security (eg: Smartphone’s and tablets)
  • Knowledge of HP, Cisco network devices (switches, routers)
  • HP SIM, Microsoft System Center 
  • MS SQL 2012/2014/2016
  • Unified Messaging

 

Other Information

 
This role will be based out of our Toronto office located at 410 Adelaide Street West and will require out of hours work as needed.
 

How to Apply

 

If you are interested in applying for this opportunity, you may choose to do so online or via direct mail. Please be sure to include a cover letter and resume. 
 
To apply online click here.
To apply via direct mail, please send you cover letter, resume, and your answers to the questions to the following questions:
  1. Apart from its mission, what do you feel makes WWF-Canada an employer of choice?
  2. Are you legally eligible to work in Canada?
  3. What are your salary expectations & how flexible are they?
  4. When would you be available to start?
  5. Where did you see this posting?

 

Direct mail applications can be sent to:
Attn: Human Resources Department
410 Adelaide Street West
Suite 400
Toronto, ON
M5V 1S8
 

Deadline to Apply

Please ensure that your application is receiving on or before January 19, 2018, 5pm EST. 

Commitment to Diversity and Accessibility

WWF-Canada is an equal opportunity employer. We welcome diversity in the workplace and encourage applications from all qualified candidates including women, members of visible minorities, persons with disabilities, and aboriginal peoples.

 
WWF-Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, please advise the Human Resources Representative in a timely fashion of any accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
 
We thank all applicants for their interest in joining WWF-Canada.  Given the volume of applications received, we request that you do not follow up your application with a phone call.  We will contact only those candidates selected for interviews and thank you for your understanding.