Contact us

Yes, periodically throughout the year, we reach out to our donors by telephone.

WWF-Canada works with a reputable telefundraising agency, Fundraising Direct. Calling is done in both English and French. Gifts will only be accepted by pre-authorized chequing or credit card account.

If you receive a call from Fundraising Direct on behalf of WWF-Canada, you will see one of the following on your call display screen:

• 6474830331
• 5143120514
• WWF-Canada

 

The caller will confirm details with you over the phone that only WWF-Canada should be able to confirm, such as the date and amount of your last gift, or how often you have donated.

If at any time you are not comfortable with the phone call, please end the call, and call WWF at 1-800-267-2632 at your earliest convenience to verify the validity of the call. Every call is recorded, and we will be able to access it if it is a genuine call made by our telefundraising agency working on behalf of WWF-Canada.

Yes. If you have questions about a text message you received please contact us at [email protected] or 1-800-267-2632.

Should you wish to no longer receive text messages, please call WWF at 1-800-267-2632 or reply to the message you received with the text ‘STOP’.

WWF-Canada works with a reputable face-to-face agency, TNI (The Network Inc.). TNI canvassers can be easily recognized as they will be wearing WWF-Canada lanyards and have TNI/WWF-Canada photo IDs. Our door- to- door canvassers do not accept cash gifts. For safety and security reasons, only monthly gifts made by chequing or credit card account will be accepted.

If at any time you are unsure about the legitimacy of a fundraiser, please call WWF at 1-800-267-2632 at your earliest convenience.

For safety and security reasons, only monthly gifts made by chequing or credit card account will be accepted. If you would like to make a one-time gift, please click here, call us at 1-800-267-2632, or mail us a cheque payable to WWF-Canada.

When a monthly donor chooses to give through automatic withdrawal from their bank account, the banking information at the bottom of the cheque needs to be recorded. The most accurate way to record that information is by taking a picture of the cheque. The banking information is then sent to us through a secured, PCI DSS (Payment Card Industry Data Security Standards) compliant process.

If you haven’t had the opportunity to meet one of our canvassers, and would like to make a donation to WWF, please click here.

To confirm the identity of a canvasser or change your donor preferences, please call our Donor Relations team at 1-800-267-2632.

If you have any comments or concerns, please call us toll free or email
[email protected].

We want to verify contact and payment information for accuracy and security. The call also ensures that donors understand the monthly giving program before completing the enrollment. The call only takes about 2-3 minutes but saves us many hours and therefore donor dollars due to avoided data entry errors or misunderstandings. The verification centre phone number is 1-877-540-6464.

Yes, all data is encrypted using software that is in a PCI DSS (Payment Card Industry Data Security Standards) compliant environment. Any data collected on the iPads is completely secure and sent to a secure server. The information does not stay on the iPad, which ensures that your information remains secure and confidential.

No, our canvassers are compensated with an hourly wage as per Imagine Canada guidelines.

No, our canvassers are compensated hourly. WWF-Canada and TNI adhere to Imagine Canada guidelines on fundraising. To learn more about Imagine Canada and their standards, please visit https://www.imaginecanada.ca/.

WWF-Canada works with a reputable face-to-face agency, TNI (The Network Inc.). TNI canvassers can be easily recognized by WWF-Canada lanyards, TNI/WWF-Canada photo IDs, and WWF-Canada branded iPads presentations.

If at any time you are unsure about the legitimacy of a fundraiser, please call WWF at 1-800-267-2632 at your earliest convenience.

Yes, WWF-Canada runs door-to-door campaigns throughout Canada.