Donor Engagement and Response Volunteers

WWF

Where: WWF-Canada’s Toronto Office (245 Eglinton Ave. East, Toronto)
When: Starting mid-February with a minimum 4 month commitment
Shifts: One four hour shift per week.  Wednesdays, Thursdays, Fridays: 1pm to 5pm and Wednesdays: 10am to 2pm. 

The Donor Relations & Services department is responsible for deepening engagement with WWF-Canada’s supporters by providing exceptional customer service. Volunteers work individually or in groups to maintain positive donor relations and aid donor retention through strategic customer service support, database management and gift administration. Customer service plays an essential role within WWF-Canada and our volunteers are an important part of the team. The Donor Relations & Services volunteer positions can be beneficial to recent graduates of environmental and non-profit programs. We provide volunteers with training, skill development and career advice in return for your hard work and dedication to our department’s projects.

Responsibilities:

  • Greet visitors to WWF-Canada’s office in a friendly, courteous manner and efficiently handle their requests
  • Provide prompt, professional response to all inbound calls and direct calls to the correct person/department
  • Administer out-bound tax receipts, acknowledgment letters, welcome kits and information packages to our donors
  • Make outbound calls to donors with donation and membership related issues
  • Provide quality control on outgoing donor mail, use the folding/inserting machine, use the mail postage machine
  • Tracking and updating donor data in Raiser’s Edge database
  • Accept all inbound mail and couriers as necessary
  • Assist with internet research and administrative projects, as needed

Experience and Skills:

  • Demonstrated ability to provide excellent customer service with experience making outbound telephone calls considered an asset
  • Excellent phone manner and professional disposition
  • Previous clerical or administrative experience in an office environment preferred
  • Strong attention to detail with a regard for quality and precision
  • Highly organized with an aptitude for performing repetitive tasks
  • Proven ability to carry out multi-step instructions accurately
  • Working knowledge of Windows-based computer systems and Microsoft Office software (Excel, Word)
  • Experience updating and maintaining a database an asset
  • Excellent written and verbal English communication skills are essential
  • Post-secondary education preferred


Character Profile:

  • Friendly, positive and outgoing individual who can effectively communicate with a broad range of people including donors
  • Motivated team player with an aptitude for solving problems
  • Keen learner with a strong interest in environment conservation and a passion for creating positive change

Benefits:

  • Learn about WWF-Canada’s exciting conservation work and ongoing initiatives
  • Acquire a deeper understanding of environmental issues and proposed solutions in Canada
  • Develop skills and build experience in a leading environmental non-profit organization
  • Network with like-minded peers and professionals
  • Attend special events and lectures by WWF-Canada staff

Next steps: If you are interested in applying, please fill out our online volunteer form and attach your resume. Selected candidates will be asked to attend a phone interview and provide references. While we appreciate all our applicants, only those selected will be contacted. Please don’t hesitate to contact us if you have any questions: [email protected].