Administrator, Gift Season

The Administrator, Gift Season position is integral to the success of WWF-Canada’s seasonal fundraising programs, by supporting the maintenance and development of loyalty and giving levels through the provision of excellent customer service during times of high volume. The Gift Season staff is responsible for assisting in the administration and daily operations of Donor Relations by providing accurate and timely response to all gift related donor requests. The goal is to provide seamless service and support (to meet and exceed donor expectations and needs) related to gift administration, demonstrating exemplary customer service in all exchanges. 
 

• Act as first point of contact for gift phone calls, and act as backup for support on overflow tax receipt and monthly donor phone calls and inquiries. 

• Act as first point of contact for donation walk-in, responding to inquiries and assisting with package fulfillment. 

• Coordination, follow-up and tracking of inbound/outgoing calls and emails regarding adoptions, and products.

• Assist in the identification of customer service and gift administration issues as they arise through donor feedback.

• As needed, assist in covering reception.

• Track customer service metrics (actions, emails, phone calls and administrative tasks).
 

Please note this is a full-time contract position to December 23, 2019.
 

• 2 years customer service experience, preferably in a not-for-profit setting

• Experience with Raisers’ Edge (preferred)

• Understanding of conservation issues in Canada and around the world; acquired through education or job experience

• Attention to detail is essential

• Strong customer-service attitude and an outgoing and enthusiastic personality is essential

• Above average computer skills; experience with Microsoft Word, Excel, Outlook Email

• Strength with conflict resolution and negotiation skills

• Ability to take initiative and practice good decision making

• Demonstrated ability to work independently and as part of a team

• Ability to maintain confidentiality at all times

• Ability to be flexible and respond to a diverse workload

• Adhere to WWF’s values

 

If you are interested in applying for this exciting opportunity, you may submit your application either through our online portal or direct mail. Please submit your application using one method only.

 

You can submit your cover letter and resume by clicking HERE.

 

Direct Mail 

Attn: Human Resources Department 

410 Adelaide St West

Suite 400 

Toronto, ON M5V 1S8

 

If you are submitting an application via direct mail, please include your answers to the following questions: 

1. Apart from its mission, what makes WWF-Canada an employer of choice for you?

2. Are you legally eligible to work in Canada?

3. What are your salary expectations?

4. How flexible are your salary expectations?

5. Where did you see this posting?

 

Please ensure that your application is received on or before September 29, 2019 at 5 p.m. EST. 

 

 

WWF-Canada is an equal opportunity employer. We welcome diversity in the workplace and encourage applications from all qualified candidates including women, members of visible minorities, persons with disabilities, and aboriginal peoples.

 

WWF-Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, please advise the Human Resources Representative in a timely fashion of any accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

 

We thank all applicants for their interest in joining WWF-Canada.  Given the volume of applications received, we request that you do not follow up your application with a phone call or email.  We will contact only those candidates selected for interviews and thank you for your understanding.