Administrator, Gift Season (4 positions available)
Overview
The Administrator, Gift Season position is integral to the success of WWF-Canada’s Donor Relations team, by supporting the maintenance and development of loyalty and giving levels through the provision of excellent customer service. The Administrator is responsible for assisting in the administration and daily operations of Donor Relations by providing accurate and timely response to gift donor requests. The goal is to provide seamless service and support (to meet and exceed donor expectations and needs) related to gift administration, demonstrating exemplary customer service in all exchanges.
Note one of the positions will have a primary focus on data entry administration.
Responsibilities
- Respond to supporter phone calls and emails relating to onetime gift, tax receipt requests and monthly gift inquiries.
- Process and troubleshoot holiday catalog gift orders, donations, and other mail.
- Assist in opening and sorting mail. Assist in processing outgoing mail and package fulfillment.
- Update donor records in customer relationship management (CRM) database as needed with donor information, requests, and comments.
- Coordinate, follow-up and track inbound/outgoing calls and emails regarding e-store purchases.
- Assist in the identification of customer service and gift administration issues as they arise through donor feedback.
- Track customer service metrics (actions, emails, phone calls and administrative tasks).
- Assist the Donor Relations Coordinators with other administrative tasks as required.
Qualifications
- 1-2 years customer service experience, preferably in a not-for-profit setting.
- Data entry experience an asset.
- Experience working with any CRM database and Shopify preferred.
- Understanding of conservation issues in Canada and around the world; acquired through education or job experience.
- Attention to detail.
- Strong customer-service attitude and an outgoing and enthusiastic personality.
- Above average computer skills; experience with Microsoft Word, Excel, Outlook Email.
- Strength with conflict resolution and negotiation skills.
- Ability to take initiative and practice good decision-making skills.
- Demonstrated ability to work independently and as part of a team.
- Ability to maintain confidentiality at all times.
- Ability to be flexible and respond to a diverse workload.
- Identify & align with WWF’s core values: Courage, Integrity, Respect, and Collaboration
Other Information
- Please note this is a full-time contract position from September 22, 2026 to December 23, 2026.
- This role requires working in the office 2-4 days per week.
Deadline to Apply
If you are interested in applying for this exciting opportunity, please click <Apply>, and ensure that your application is received on or before July 27, 2026 at 5 pm EST.
Commitment to Diversity and Accessibility
Our vision is a Canada with abundant wildlife where nature and people thrive and we value and rely on diversity of thought, knowledge, expertise, and lived experience to help bring our vision to life.
We recognize that experience comes in many forms and skills are transferable. If you feel that your unique experiences can enhance our vision, we encourage you to apply – even if you don’t meet 100% of the requirements.
We encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.
We are committed to a barrier-free and equitable recruitment & selection process. If you are contacted in relation an opportunity to join our team and require an accommodation at any point in the process, please advise the recruiter of your specific needs. We commit to managing these requests in a confidential manner.
