Reception and Customer Service Volunteer

WWF

Where: WWF-Canada’s Toronto Office (245 Eglinton Ave. East, Toronto)
When: Starting immediately with a minimum 6 month commitment
Shifts: One four hour weekday shift per week (see below for specifics)

Responsibilities:

  • Greet visitors to WWF-Canada’s office in a friendly, courteous manner and efficiently handle their requests
  • Provide prompt, professional response to all inbound calls and direct calls to the correct person/department
  • Accept all inbound mail and couriers as necessary
  • Assist with outgoing mail processing
  • Occasionally make outbound calls to donors with donation related issues
  • Assist with internet research and administrative projects, as needed 

Experience and Skills:

  • Demonstrated ability to provide excellent customer service with experience making outbound telephone calls considered an asset
  • Excellent phone manner and professional disposition
  • Previous clerical or administrative experience in an office environment preferred
  • Working knowledge of Windows-based computer systems and Microsoft Office software (Excel, Word)
  • Proven ability to carry out multi-step instructions accurately
  • Excellent written and verbal English communication skills are essential
  • Post-secondary education preferred
  • Applicants must be 18 years or older when applying

Training: 

  • Detailed training will be provided to all selected volunteers when they begin their placement
  • In addition to role-specific training, volunteers will receive an orientation on WWF-Canada’s mission, guiding principles and conservation initiatives
  • Phone scripts for speaking to donors and leaving voice mail messages will be explained and provided along with technical training

Character Profile:

  • Friendly, positive and outgoing individual who can effectively communicate with a broad range of people including donors
  • Motivated team player with an aptitude for solving problems
  • Keen learner with a strong interest in environment conservation and a passion for creating positive change

Benefits:

  • Learn about WWF-Canada’s exciting conservation work and ongoing initiatives
  • Acquire a deeper understanding of environmental issues and proposed solutions in Canada
  • Develop skills and build experience in a leading environmental non-profit organization
  • Network with like-minded peers and professionals
  • Attend special events and lectures by WWF-Canada staff

Shift options:

  • Tuesdays 1 pm – 5 pm
  • Wednesdays 1 pm – 5 pm
  • Thursdays 1 pm – 5 pm
  • Fridays 9:30 am – 1:30 pm
  • Fridays 1:30 pm – 5:30 pm

Next steps: If you are interested in applying, please fill out the Reception and Customer Service Volunteer application form.  Selected candidates will be asked to attend an in-person interview and provide references. While we appreciate all our applicants, only those selected will be contacted. Please don’t hesitate to contact us if you have any questions: [email protected].

Interested, qualified and able to make the commitment?