Customer Service & Clerical Volunteer

WWF

What: Customer Service & Clerical Volunteer
Where: WWF-Canada’s Toronto Office (245 Eglinton Ave. East, Toronto)
When: Starting immediately with a minimum 3 to 6 month commitment
Shifts: One weekday shift per week from 10:00am to 2:00pm or 1:00pm to 5:00pm.

The Donor Relations & Services department is responsible for deepening engagement with WWF-Canada’s supporters by providing exceptional customer service. Volunteers work individually or in groups to maintain positive donor relations and aid donor retention through strategic customer service support, database management and gift administration. Customer service plays an essential role within WWF-Canada and our volunteers are an important part of the team.

The Donor Relations & Services volunteer positions can be beneficial to recent graduates of environmental and non-profit programs. We provide volunteers with training, skill development and career advice in return for your hard work and dedication to our department’s projects.

Responsibilities:

Reception

  • Greet visitors to WWF-Canada’s office in a friendly, courteous manner and efficiently handle their requests
  • Provide prompt, professional response to all inbound calls and direct calls to the correct person/department
  • Accept all inbound mail and couriers as necessary
  • Assist with outgoing mail processing

Outbound Phone Calls*

  • Make outbound calls to existing donors with donation related issues
  • Make follow up calls to donors for a variety of projects including surveys, welcomes, thank yous, follow-ups, account information updates, and to schedule meetings
  • *Phone scripts for speaking to donors and leaving voice mail messages will be explained and provided along with technical training

Clerical

  • Update Excel spread-sheets, type and format Word documents, complete data entry tasks in Raiser’s Edge
  • Administer out-bound tax receipts, acknowledgment letters, welcome kits and information packages to our donors
  • Provide quality control on outgoing donor mail, use the folding/inserting machine, use the mail postage machine.
  • Perform general clerical duties: Sort and file hardcopy documents, stuff envelopes, hand write addresses
  • Occasionally assist with administration and special projects.

Training: Detailed training will be provided to all selected volunteers when they begin their placement. In addition to role-specific training, volunteers will receive an orientation on WWF-Canada’s mission, guiding principles and conservation initiatives.

Dress code: Business Casual

Experience and Skills:

  • Demonstrated ability to provide excellent customer service with experience making outbound telephone calls considered an asset
  • Excellent phone manner and professional disposition
  • Previous clerical or administrative experience in an office environment preferred
  • Strong data entry and word processing skills required with database experience considered an asset
  • Working knowledge of Windows-based computer systems and Microsoft Office software (Excel, Word)
  • Proven ability to carry out multi-step instructions accurately
  • Strong attention to detail with a regard for quality and precision
  • Excellent written and verbal English communication skills are essential
  • Post-secondary education preferred

Character Profile:

  • Friendly, positive and outgoing individual who can effectively communicate with a broad range of people including donors
  • Motivated team player with an aptitude for solving problems
  • Independent worker who doesn’t mind performing repetitive tasks
  • Keen learner with a strong interest in environment conservation and a passion for creating positive change

Benefits:

  • Learn about WWF-Canada’s exciting conservation work and ongoing initiatives
  • Acquire a deeper understanding of environmental issues and proposed solutions in Canada
  • Develop skills and build experience in a leading environmental non-profit organization
  • Network with like-minded peers and professionals
  • Attend special events and lectures by WWF-Canada staff

Next steps: If you are interested in applying, please fill out our online volunteer form*. Selected candidates will be asked to submit a resume and attend an in-person interview. While we appreciate all our applicants, only those selected will be contacted. Please don’t hesitate to contact us if you have any questions: [email protected].

Interested, qualified and able to make the commitment?