Customer Service & Clerical Assistant Volunteers – Toronto office

WWF

Where:
245 Eglinton Avenue East, Toronto, ON M4P 3J1
(South east corner of Eglinton Avenue East & Mt. Pleasant Road)

Start Date:
Immediate

Commitment:
4 hours per week, 1 day/week

Available Shifts:

  • Tuesday afternoons: 1:00pm – 5:00pm
  • Wednesdays afternoons: 1:00pm – 5:00pm
  • Thursdays afternoons: 1:00pm – 5:00pm

Duration:
Minimum commitment of 6 months; 9-12 months preferred.

Purpose:
WWF-Canada is seeking a professional, detail-oriented and enthusiastic individual whose primary role is to support the Donor Relations and Services Department through Reception, Customer Service and Clerical duties.  Through this position, candidates have the opportunity to learn more about conservation and the not-profit sector, as well as gain new skills in donor outreach.

Responsibilities:
Reception

  • Provide coverage for reception staff (breaks, meetings, and vacations).
  • Greet all visitors to WWF-Canada’s office in a friendly and courteous manner and handle their requests quickly and efficiently.
  • Provide prompt, courteous, professional response to all inbound calls, while being helpful in quickly directing the caller to the correct person and/or department.
  • Accept all inbound mail and couriers as necessary.
  • Assist with outgoing mail processing.

Outbound Phone Calls (no sales / solicitation)*

  • Assist Customer Service by making outbound calls to existing donors with donation related issues.
  • Make outbound calls to donors for a variety of projects; surveys, welcome / thank you calls, follow-ups and account information updates.  

Clerical

  • Administer out-bound tax receipts, acknowledgment letters, welcome kits and information packages to our donors.
  • Quality control on outgoing donor mail, use of the folding / inserting machine, use of the mail postage machine.
  • Stuffing envelopes and hand writing short responses.
  • Occasionally assist with administration and special projects.
  • Updating Excel spread-sheets, typing / formatting Word documents, letters, and filing.
  • Data entry; with the possibility of being trained on Raiser’s Edge**

* Phone scripts for speaking to donors and leaving voice mail messages will be explained and provided along with technical training.
**Raiser’s Edge training may be provided to volunteers who have proven their commitment and shown skills and ability to assist us in this area

Experience and Skills:

  • Excellent phone manner, with articulate and professional disposition; previous clerical / administrative experience in an office environment preferred.
  • Demonstrated ability to provide excellent customer service, with prior experience making out-bound telephone calls preferred.
  • Excellent written and verbal communication skills in English are essential.
  • French language skill is an asset.
  • Completion of secondary education required; post-secondary education preferred.
  • Understands and carries out instructions accurately.
  • Works well with minimum supervision.
  • Strong attention to detail with a regard for quality & professionalism.
  • Trustworthy and discreet; can be trusted with confidential information.
  • Working knowledge of Windows based computer systems and MS Office software (Excel, Word).
  • Volunteers must be friendly, positive, and enthusiastic about making a difference and passionate about the environment.
  • Team player.

Learning and Development Opportunities:
The Donor Relations & Services volunteer program can be beneficial to recent university and college grads of environmental related and non-profit studies. We provide the opportunity to gain experience and put your education to use by providing volunteers with training, skill development, and career advice in return for your hard work and dedication to our department’s projects.

Benefits:        
Make a difference and contribute to the cause of Conservation!  Develop skills, and build experience in a leading environmental non-profit organization, network with like-minded peers and professionals. Acquire a deeper understanding of environmental issues in Canada, get an inside look at how a Conservation Organization is run, and get invited to special events and lectures.

How To Apply:
To apply for this exciting volunteering opportunity, please visit: https://www.tfaforms.com/296505

Commitment to Diversity and Accessibility: 
WWF-Canada is an equal opportunity employer. We welcome diversity in the workplace and encourage applications from all qualified candidates including women, members of visible minorities, persons with disabilities, and aboriginal peoples.
 
WWF-Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a volunteering opportunity, please advise the Human Resources Representative in a timely fashion of any accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
 
We thank all applicants for their interest in volunteering at WWF-Canada.  Given the volume of applications received, we request that you do not follow up your application with a phone call.  We will contact only those candidates selected for interviews and thank you for your understanding.

TELUS is proud to be the presenting sponsor of WWF’s volunteering program, championing passionate and hardworking conservation volunteers for the future.