Administrator, Gift Season Data Entry & Customer Service

Finance and Administration – Donor Services WWF-Canada Head Office - Toronto
Posted 3 weeks ago

Overview

The Administrator, Gift Season Data Entry & Customer Service position is integral to the success of WWF-Canada’s seasonal fundraising programs, by supporting the maintenance and development of loyalty and giving levels through the provision of excellent customer service during times of high volume.

This position is responsible for entering and maintaining data in Raiser’s Edge and ensuring the integrity of that data. This includes accurately entering gifts received daily and paid by various payment methods, generating financial reports for each gift batch, and preparing the batch files for fulfillment and receipting. In addition, this position is responsible for creating new biographical entries for donors, while maintaining accuracy on all levels of biographical information.

The position will also support the administration and daily operations of the Donor Relations team by providing accurate and timely response to all gift related donor requests. The goal is to provide seamless service and support (to meet and exceed donor expectations and needs) related to gift administration, demonstrating exemplary customer service in all exchanges.

Responsibilities

• Input and process offline adoption and product sales, including donations.
• Process credit card payments for adoptions, and other WWF merchandise sales.
• Reconcile revenue in Raisers’ Edge against other reports to ensure financial integrity and accuracy.
• Act as first point of contact for gift phone calls, and act as backup for support on overflow tax receipt and other inquiries.
• Act as first point of contact for donation walk-in, responding to inquiries and assisting with package fulfillment.
• Coordination, follow-up and tracking of inbound/outgoing calls and emails regarding adoptions and products.
• Assist in the identification of customer service and gift administration issues as they arise through donor feedback.
• Assist in trouble shooting technical and gift administration concerns as they arise through donor feedback.
• Assist with data entry for regular gifts, issue tax receipts, and print acknowledgement letters.
• Generate various reports from databases as needed.

Other Information
• Please note this is a full-time contract position to January 27, 2023.
• Required to be working in office a minimum of 2-3 days per week, and 2-3 days working from home.
• The payrate for this role will be $22.50 per hour, plus 4% vacation pay.

Qualifications

  • 1-2 years of related experience in data entry and customer service, preferably in a not-for-profit setting.
  • Experience with Raisers’ Edge (preferred).
  • Highly detail oriented, with strong data entry skills.
  • Understanding of conservation issues in Canada and around the world; acquired through education or job experience.
  • Strong customer-service skills, with an ability to handle and resolve difficult situations.
  • Above average computer skills; experience with Microsoft Word, Excel, Outlook Email.
  • Ability to take initiative and practice good decision making.
  • Demonstrated ability to work independently and as part of a team.
  • Ability to maintain confidentiality at all times.
  • Ability to be flexible and respond to a diverse workload.

Other Information

Deadline to Apply

You can submit your cover letter and resume by clicking the “APPLY” button.
Please ensure that you application is received on or before September 28, 2022, 5 pm EST.

Commitment to Diversity and Accessibility

WWF-Canada is an equal opportunity employer. We welcome diversity in the workplace and encourage applications from all qualified candidates including women, members of visible minorities, persons with disabilities, and aboriginal peoples.

WWF-Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, please advise the Human Resources Representative in a timely fashion of any accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

We thank all applicants for their interest in joining WWF-Canada. Given the volume of applications received, we request that you do not follow up your application with a phone call or email. We will contact only those candidates selected for interviews and thank you for your understanding.